Privacy Policy

Last updated: 13 August 2026

Who we are

triglab is a tuition provider offering 1-to-1 Online Maths & Science tuition to students in the UK. This policy explains how triglab collects, uses and protects personal information when you use our website or our tuition services.

Information we may collect

Name
Email address
Telephone number, where provided
Parent or guardian details, where relevant
Student details, such as year group, subjects and areas of difficulty
Information you submit through enquiry or booking forms
Information provided when booking a free trial, including appointment details
Your communications with triglab
Basic technical information generated when you visit the website, such as your browser type and general usage data, where applicable

How we use information

To respond to enquiries
To arrange and manage free trial sessions
To provide and administer tuition services
To communicate with students and parents or guardians
To send information relating to appointments or services
To maintain and improve our website and services
To meet applicable legal or regulatory obligations

Lawful basis for processing

Under UK data protection law we rely on the following lawful bases:

Steps prior to entering into a contract — responding to enquiries and arranging free trial sessions.
Performance of a contract — delivering and administering tuition that has been agreed.
Legitimate interests — running, securing and improving our website and services, provided your rights are not overridden.
Legal obligation — where we must retain or disclose information to comply with the law.
Consent — where we ask for it specifically, for example optional marketing messages. You can withdraw consent at any time.

Third-party services

We use trusted service providers where necessary to operate the website and deliver our services. They process information on our behalf or as independent controllers under their own terms.

Calendly — used to schedule free trial appointments. When you book, the details you enter (such as your name, email address and any information you add to the booking) are processed by Calendly.
Hosting and infrastructure providers — used to host and serve the website.
Online meeting and email providers — used to deliver lessons and correspond with you.

Data retention

We keep personal information only for as long as is reasonably necessary for the purposes set out in this policy, and to meet applicable legal, accounting or regulatory requirements. When information is no longer needed, it is deleted or securely disposed of.

Data security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage can be guaranteed to be completely secure, but we take the security of your information seriously.

Your rights

Under UK data protection law you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information in applicable circumstances
Restrict or object to certain processing
Request data portability, where applicable
Withdraw consent where our processing relies on consent

To exercise any of these rights, please contact us using the details below. If you have a concern about how we handle your information, you can also raise it with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For any privacy enquiry, or to exercise your rights, please get in touch with triglab using the contact details provided to you when arranging your tuition or free trial.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.